Shift Leader
Job Description:
We are seeking a highly skilled and motivated Shift Leader to join our dynamic team. As a Shift Leader, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving revenue growth. This is an exciting opportunity to develop your skills in a fast-paced environment and take your career to the next level.
Duties:
- Manage the daily opening and closing procedures, ensuring a smooth transition between shifts.
- Supervise and coordinate the activities of kitchen staff, ensuring timely and efficient food preparation and production.
- Implement and maintain high-quality standards for food, presentation, and customer satisfaction.
- Maintain a clean and organized kitchen and dining area, adhering to health and safety regulations.
- Assist with inventory management and ordering, ensuring that all food and supplies are available when needed.
- Manage cash handling and maintain accurate records.
- Provide exceptional customer service, responding promptly to customer concerns and addressing any issues in a professional and courteous manner.
- Collaborate with the Assistant Manager to develop and implement strategies to increase revenue, improve customer satisfaction, and optimize operations.
- Monitor and control labor costs, ensuring that staffing levels are adequate to meet customer demands while maintaining profitability.
- Foster a positive work environment, promoting teamwork and a culture of continuous improvement.
Experience:
- Prior experience in a restaurant or hotel environment, preferably in a leadership or management role.
- Proven track record of success in managing kitchen operations, including food preparation, production, and presentation.
- Strong understanding of cash handling.
- Familiarity with restaurant operations and management systems.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Commitment to providing exceptional customer service and a positive dining experience.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Shift:
- Day shift
- Morning shift
Experience:
- Customer service: 2 years (required)
- Management: 1 year (required)
Shift availability:
- Day shift (required)
Work Location: In person, all locations
Ability to Commute or Relocate (if needed)